Despite the fact that each legal bookmaker, operating on the territory of the country, has its own list of rules, which detail the different ways to make a deposit and withdraw funds, most of these requirements are similar and differ from one office to another only in nuances. Nevertheless, the reasons why a bookmaker’s office does not withdraw money may be different. So let’s take the Parimatch withdrawal problem as an example.
Despite the general list of prohibited actions for the client, not all of them are prescribed in the main rules of the office. In addition, most players who have had their accounts blocked for game rules violations have never opened these rules.
Re-verification refusal
One of the main reasons for the bookmaker’s refusal to pay out winnings is the client’s refusal to re-verify the account and confirm their identity.
Sometimes players do not understand why bookmakers ask them once again to send their data and require new documents. In addition to protecting their own interests, the office in this way protects their players’ accounts and wants to make sure that your account is not used by third parties.
During the re-verification, the bookmaker may require the client to provide a certain list of copies of documents in clear quality. So it is advisable to use high-resolution equipment for taking pictures. Some BKs may also ask to record a certain sequence of phrases on a webcam to make sure that the owner of the documents is in front of them and not a fake person or an automated fraudulent program.
If you do not respond to the message requesting re-verification, the bookmaker may temporarily block your account. In addition, the bookmaker has the right to suspend the payment for the entire period of verification.
Here are some documents, photos of which the bookmaker may require when re-verifying:
- passport;
- military service card;
- driving license;
- passport of a foreign citizen;
- residence permit in the country;
- refugee certificate;
- temporary citizen’s identity card;
- temporary residence permit;
- certificate of temporary asylum in the country;
- military identity card.
Processing of winnings and lack of activity
One of the reasons why the bookmaker does not withdraw money is the time it takes to process winnings. Many players do not study the rules of bookmakers and forget that each office has different withdrawal deadlines.
In addition, a betting company may require the client to use the entire deposit amount for betting before allowing the withdrawal of money. If insufficient gambling activity is found, the office may even charge a monetary commission as a percentage of the withdrawal amount in order to make up for the loss.
Bonus Hunting
A betting company will not withdraw money from customers who are suspected of bonus-hunting, i.e. making a profit with the help of bonuses offered by online bookmakers, without using personal funds for betting.
Multi-accounting
Withdrawal problems may also occur if the bookmaker caught multi-accounting – creating several accounts in one and the same office. Or in the case of using any betting automation software.
The security service of the betting company has the right to block a client accused of multi-accounting even if it is proved that the betting was not placed by the client. But it should not be forgotten that duplicate accounts can also be unintentional, especially if a player forgets that he has already created an account and tries to do it again.
Syndicates
Clients who decide to cheat a bookmaker with the help of a syndicate they have created are also left without money. A syndicate is a group of concerted participants who aim to damage the BK by artificially inflating the odds of winning and exceeding the limits set by the company. Syndicates are legal only in betting.
Contractual matches
One of the main problems of modern sports, which destroys it and undermines the principles of fair play, is match-fixing. If the competent authorities recognize a particular event as a fixed one, the bookmaker has the right to refuse to pay all customers who have bet on a particular outcome.
Athletes participating in an event and betting on individual results or the outcome of the meeting may also be left without a prize, even if the match is not recognized as a match-fixing.
Such violations can have unfortunate consequences for the wrongdoers. Do not think that cheating the bookmaker is an innocent prank, which will only affect your wallet. The company has the right to apply to law enforcement agencies and transfer your data to the police, if it reveals a major fraud.
Loss of password
Another reason why the bookmaker may block a client’s account payments is the loss of the password and an unsuccessful attempt to create an account again. Note that a client cannot re-register as a new player of the bookmaker, indicating other personal data. Re-registration can be made only by decision of the bookmaker, who must first delete your past account from the database and block access to it. Blocking can also be activated if players have transferred to third parties the ability to manage their account.
Exceeding the maximum winnings threshold
A very rare case, but sometimes high rollers make incredibly large bets, the amount of which is estimated in the millions of rubles. Don’t forget that each bookmaker has its own payout threshold, so even if you have increased your deposit by several times, you will still only get the maximum allowed winnings, the amount of which each of the bookmakers sets individually.
